Support channels
Choose the channel that works best for you — we respond within 24 business hours.
01
First-time login
After your account is created, you will receive an email with login details. Follow these steps:
- 1
Open the portal
Open your browser and go to your company's Email portal (e.g. /apps/hpaerp-mail/email).
- 2
Enter credentials
Use the email or username and temporary password provided in the email.
- 3
Change your password
Go to Account settings → Security → Change password to set your own password.
- 4
Enable two-factor authentication (2FA)
We recommend enabling 2FA immediately. See the Security section for details.
If you did not receive the email, check Spam or contact support.email@apps.vn.
02
Learn the interface
①
Left navigation
Access Inbox, Sent, Drafts, Trash, and Settings.
②
Main content
Tables, forms, and detail views. Use filters and search for quick lookup.
③
Search bar
Find emails by subject, sender, or email. Shortcut: Ctrl + K (if enabled).
④
Avatar / Settings
Click the top-right avatar for personal settings, password change, and sign out.
03
Account settings
Go to Avatar → Personal settings to update:
- Display name and profile photo
- Password recovery email
- Timezone and display language
- Email notification frequency
- Light / dark theme
04
Access Email on your devices
Email runs on modern browsers. We recommend:
🌐
Browser
Chrome, Edge, Safari, Firefox
📱
Mobile
Responsive access on iOS / Android
🖥️
Desktop
Screen ≥ 1280px for best experience
System URL is provided by your enterprise. Contact IT if you do not have an access link.
05
Frequently asked questions
Quick answers to the most common issues.
Click "Forgot password" on the login page or contact IT for a temporary password.